Terms & Conditions

These Terms & Conditions set out the basis on which you may use this website and book services with Meadowpark Garage Ltd.

By using this website, contacting us, making a booking, or asking us to carry out work on your vehicle, you agree to these Terms & Conditions.

1. Business Information

This website is operated by Meadowpark Garage Ltd.

Company name: Meadowpark Garage Limited
Company number: SC381548
Trading address: 19A Glasgow Road, Bathgate, West Lothian, EH48 2AB
Telephone: 01506 635993
Email: enquiries@meadowparkgarage.com

Meadowpark Garage Ltd provides vehicle maintenance, MOT testing, servicing, repairs, diagnostics, tyres and related garage services.

2. Website Use

The content on this website is provided for general information only. We make reasonable efforts to keep the information accurate and up to date, but we do not guarantee that all content will always be complete, current or free from errors.

You must not misuse this website, attempt to interfere with its security, copy content without permission or use it for any unlawful purpose.

3. Services

Meadowpark Garage Ltd provides a range of garage services, including MOT testing, vehicle servicing, vehicle repairs, diagnostics, tyre sales and fitting, batteries, brakes and related vehicle maintenance services.

All services are subject to availability, vehicle condition, parts availability, technician availability and any legal or safety requirements that apply.

MOT tests are carried out in line with the relevant DVSA requirements. An MOT test confirms whether a vehicle meets the minimum legal road safety and environmental standards at the time of the test. It does not guarantee the ongoing condition, reliability or future roadworthiness of the vehicle.

4. Bookings

Bookings may be made online, by telephone, by email or in person.

When making a booking, you agree to provide accurate information, including your contact details, vehicle registration, vehicle details and the service required. It is your responsibility to ensure that the information you provide is correct.

A booking is not guaranteed until it has been confirmed by Meadowpark Garage Ltd. We reserve the right to amend, reject or cancel a booking where necessary, including due to incorrect information, availability issues, technical errors or circumstances outside our control.

5. Estimates, Quotes and Pricing

Any estimate or quote we provide is based on the information available at the time. Estimates are given in good faith but may change if further faults, additional work, incorrect vehicle information, parts availability or unexpected issues are identified.

We will aim to explain any additional work and associated costs before proceeding, unless urgent safety, legal or operational reasons require immediate action.

Prices may vary depending on the vehicle make, model, engine type, parts required, labour required and any third-party supplier charges.

All prices are provided in pounds sterling (£). Where VAT applies, this will be shown or explained where relevant.

6. Authorisation of Work

By leaving your vehicle with us, confirming a booking, accepting a quote or instructing us to proceed, you authorise Meadowpark Garage Ltd to carry out the agreed inspection, diagnosis, MOT, service, repair or other work.

Where additional work is required, we will normally seek your approval before proceeding. Approval may be given verbally, in writing, by email, by text message or through any booking or payment system we use.

7. Payments

Payment is due when the work is completed, unless otherwise agreed in writing.

We may accept payment by cash, card, bank transfer, online payment link or another approved payment method.

Where online or card payments are available, payments may be processed securely through an approved payment processing provider, including MotasoftPay where applicable. We do not store full card details on this website.

Your vehicle may not be released until payment has been received in full, unless we have agreed alternative payment arrangements in advance.

8. Deposits and Parts Orders

For certain work, special-order parts, tyres, large repairs or bookings requiring significant preparation, we may ask for a deposit or upfront payment.

Where parts are specially ordered for your vehicle, deposits or upfront payments may be non-refundable if the parts cannot reasonably be returned, have already been fitted or were ordered specifically based on the information you provided.

9. Cancellations and Missed Appointments

If you need to cancel or rearrange a booking, please contact us as soon as possible.

If you cancel before Meadowpark Garage Ltd has incurred any costs in connection with your booking, no cancellation fee will apply.

Where parts have already been ordered, work has started or we have otherwise incurred costs specifically for your booking, any cancellation fee will be limited to the reasonable direct costs we have incurred.

This may include:

• The purchase price of specially ordered or non-returnable parts

• Delivery charges

• Supplier restocking or return charges

• The agreed cost of labour already completed

• The agreed cost of diagnostic work already completed

Any cancellation fee will not exceed the total price quoted or agreed for the cancelled work.

Where a part can be returned and a refund is received from the supplier, any refundable amount will be credited to you, less any reasonable return or restocking charges.

We will explain how the cancellation fee has been calculated and provide supporting details on request.

If you do not attend your appointment, the same approach may apply where we have already incurred direct costs for your booking. Any replacement appointment will be subject to availability.

10. Consumer Cancellation Rights

Where a consumer books a service online, by telephone or away from our premises, cancellation rights may apply under UK consumer law.

If you ask us to begin work within any applicable cancellation period, you agree that we may start the service before that period has expired. If you then cancel after work has started, you may be required to pay for the work carried out and any parts supplied up to the point of cancellation.

Cancellation rights may not apply once a service has been fully completed with your agreement, or where parts have been made, ordered or supplied specifically for your vehicle.

Nothing in these Terms & Conditions affects your statutory rights.

11. Vehicle Condition and Pre-Existing Faults

Vehicles may have pre-existing faults, wear and tear, hidden damage, intermittent issues, corrosion, seized parts, electrical faults or previous repair work that is not immediately visible.

We are not responsible for pre-existing faults or damage unless caused by our negligence.

Some diagnostic work may require investigation time and may not always result in a definitive repair without further work.

12. Diagnostics

Diagnostic work is carried out to identify potential faults based on the symptoms, test results, vehicle condition and available information.

A diagnostic fee may apply whether or not you choose to proceed with repair work.

Diagnostic findings are based on the vehicle’s condition at the time of inspection. Additional faults may become apparent once further work is carried out.

13. Parts and Materials

We may use original equipment, manufacturer-approved, aftermarket, reconditioned or quality replacement parts depending on availability, suitability, cost and customer preference.

Parts remain the property of Meadowpark Garage Ltd until paid for in full.

Where a customer supplies their own parts, we reserve the right to refuse to fit them. If we agree to fit customer-supplied parts, we cannot guarantee the quality, suitability or warranty of those parts.

14. Warranties

Where applicable, parts and labour may be covered by a warranty. Warranty terms may vary depending on the part, supplier, manufacturer, type of work and vehicle use.

Warranty cover does not usually apply to:

• General wear and tear

• Misuse or neglect

• Accidental damage

• Motorsport use

• Taxi or private hire use, unless agreed

• Commercial overloading

• Poor maintenance

• Customer-supplied parts

• Unrelated faults

Any warranty claim must be reported to us as soon as possible. You must give us the opportunity to inspect the vehicle and assess the issue before arranging repairs elsewhere.

15. Collection of Vehicles

You will be contacted when your vehicle is ready for collection.

Vehicles should be collected promptly once work has been completed and payment has been made. We reserve the right to charge reasonable storage fees where a vehicle is not collected within a reasonable time after notification.

We may require identification or proof of authority before releasing a vehicle.

16. Road Testing

By leaving your vehicle with us, you authorise Meadowpark Garage Ltd and its authorised staff to drive the vehicle where reasonably necessary for diagnosis, MOT testing, quality checks, repairs, road testing or moving the vehicle on or around the premises.

17. Customer Responsibilities

You are responsible for ensuring that:

• The information you provide is accurate

• Your vehicle is insured, taxed and legally able to be driven where required

• Any locking wheel nut keys, security codes, service books, charging cables or relevant accessories are provided where needed

• Personal belongings are removed from the vehicle before work begins

• You tell us about any known faults, modifications, previous repairs, warning lights or safety concerns

We are not responsible for loss of personal belongings left inside the vehicle unless caused by our negligence.

18. Liability

We will provide our services with reasonable care and skill.

We are not liable for indirect loss, loss of profit, loss of business, loss of use, inconvenience or consequential losses, except where such liability cannot be excluded by law.

Nothing in these Terms & Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded.

19. Website Links

This website may contain links to third-party websites or services. These links are provided for convenience only.

We are not responsible for the content, security, availability or accuracy of any third-party website.

20. Intellectual Property

All text, images, branding, design elements and content on this website are owned by or licensed to Meadowpark Garage Ltd or its website provider unless otherwise stated.

You may not copy, reproduce, distribute, edit or use any website content for commercial purposes without prior written permission.

21. Privacy and Personal Data

We will handle personal information in accordance with our Privacy Policy, the UK General Data Protection Regulation, also known as UK GDPR, and the Data Protection Act 2018, as amended from time to time.

Personal information may be used to:

• Manage bookings

• Provide quotes

• Carry out services

• Process payments

• Respond to enquiries

• Maintain business records

• Meet legal or regulatory obligations

22. Complaints and Dispute Resolution

If you are unhappy with any part of our service, please contact us as soon as possible so we can investigate and try to resolve the matter.

You can contact us using the details below:

Meadowpark Garage Ltd
19A Glasgow Road
Bathgate
West Lothian
EH48 2AB

Telephone: 01506 635993
Email: enquiries@meadowparkgarage.com

We will aim to acknowledge, investigate and respond to complaints fairly and within a reasonable time.

Meadowpark Garage Ltd is a member of the Scottish Motor Trade Association, also known as the SMTA.

If we are unable to resolve your complaint directly, you may ask the SMTA to consider the matter through its complaint conciliation service.

The SMTA can be contacted using the following details:

Email: complaints@smta.co.uk
Telephone: 0131 331 5510

The SMTA’s conciliation service is subject to its own eligibility requirements, procedures and terms.

Using the SMTA conciliation service does not affect your statutory rights or your right to pursue the matter through the courts where appropriate.

23. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on this website with the updated date shown at the top of the page.

24. Governing Law

These Terms & Conditions are governed by the laws of Scotland.

If you are a consumer, you will retain any mandatory legal rights that apply in the country where you live.